• It is the way we work and the way we do business!.
• It is a set of defined procedures, processes and instructions that allow us to work more effectively and efficiently.
• The Quality Management System is deemed to help improve the business profitability and sustainability, which in turn will improve YOUR working environment and way of life.
• ISO is the International Organisation for Standardisation.
• The number 9001 is the standard applied and the 2008 series is the year in which the last change to the International Standards was made.
• The Quality Management System will follow standard principles:.
• The International Standards comprises of four (4) main parts;
  1. Management Responsibilities.
  2. Resource Management.
  3. Product and/or Service Realisation
  4. Measurement Analysis and Improvement.
• Each one of the four (4) main parts consist of three (3) tiers of documents which support the Quality Management System.
• Each of the three (3) tiers comprise of the following:
  1. Policy Documents supported by:
  2. Procedures supported where necessary by:
  3. Work Instructions, Standard Operating Procedures, Documents, Check-Lists, Data etc.

• As an SMME the MRQ could be the Managing Member or Managing Director due to the very small numbers within the organisation.
• Within organisations that have two or more staff it is usual that the MRQ is some one who can demonstrate and maintain control of a Quality Management System.
• One's immediate point of contact for any ISO 9001:2008 question or issue should be addressed by your line Manager.
• Should the immediate line Manager be unavailable, then one should approach the appointed MRQ for clarification.

• To improve the way the business operates.
• To improve the way we perform.
• To develop better ways of interaction and communication with Management and it's Staff.
• To place us amongst the best in our field of expertise either Locally and/or Internationally.
• To eliminate confusion and/or misunderstanding.
• To document the business process and procedures as part of it's Quality Management System.
• To allow for change and improvements to a Quality Management System.
• To allow for change and improvements to a Quality Management System.

• A thorough understanding of our business requirements.
• To appreciate how ones performance reflects on the business.
• Adhere to Policies and Procedures laid down within the business structure.
• Strive for continual improvement of the Quality Management System.

• Develop their own Quality Management System either by Slow, Medium or Fast Track.
  - Can comply to Stakeholder demands.
• By compiling a QMS with nominal costs and adhering to the International Standards shows a level of commitment and willingness to become a legitimate Vendor/Supplier.
• Tenders can be sort both in Local and/or International markets.

• The International Standards provide a system that encourages a company to assess it's Policies, Procedures and Wastages (via internal audits) on a regular basis. This enables a business to be one step ahead of it's opposition and the opportunity to increase their market share.
• The QMS can be audited at any time by any organisation in order to show the levels of confidence within one's company structure to obtain further business.

• Manufacturing:
  - Tool-making, Fabrication, Woodworking etc.
• Service:
  - Government, Finance, Estate Agents etc.
• Raw Materials:
  - Coal, Gold, Diamond, Platinum etc.

Q²

Q² Costs

• Q² is a product that costs R7,500.00 + VAT which includes two (2) hours free consulting.
• Other free Benefits include the following:
  - No Consultants required.
  - No Quality Assurance Manager required.
  - 80% of the work is compiled for the client.
  - 20% of the work that cannot be compiled for the client – working examples are given.
• The above is based upon the number of Departments within a Corporate environment.
• E.g.(20Dept‘s x R7,500.00 = R150,000.00).

• Digicall.
• People Magic.
• Rand International Training.
• Cape Town Refugee Center.
• ISO Certificate.