Your foundation for excellence!

WHAT IS ISO 9001:2008

  • It is the way we work and the way we do business!.
  • It is a set of defined procedures, processes and instructions that allow us to work more effectively and efficiently.
  • The Quality Management System is deemed to help improve the business profitability and sustainability, which in turn will improve YOUR working environment and way of life.
  • ISO is the International Organisation for Standardisation.
  • The number 9001 is the standard applied and the 2008 series is the year in which the last change to the International Standards was made.
  • The Quality Management System will follow standard principles:.
  • The International Standards comprises of four (4) main parts;
    1. Management Responsibilities.
    2. Resource Management.
    3. Product and/or Service Realisation
    4. Measurement Analysis and Improvement.
  • Each one of the four (4) main parts consist of three (3) tiers of documents which support the Quality Management System.
  • Each of the three (3) tiers comprise of the following:
    1. Policy Documents supported by:
    2. Procedures supported where necessary by:
    3. Work Instructions, Standard Operating Procedures, Documents, Check-Lists, Data etc.

Who is your Manager Responsible for Quality (MRQ)?

  • As an SMME the MRQ could be the Managing Member or Managing Director due to the very small numbers within the organisation.
  • Within organisations that have two or more staff it is usual that the MRQ is some one who can demonstrate and maintain control of a Quality Management System.
  • One's immediate point of contact for any ISO 9001:2008 question or issue should be addressed by your line Manager.
  • Should the immediate line Manager be unavailable, then one should approach the appointed MRQ for clarification.

Why do we require ISO 9001:2008 Accreditation?

  • To improve the way the business operates.
  • To improve the way we perform.
  • To develop better ways of interaction and communication with Management and it's Staff.
  • To place us amongst the best in our field of expertise either Locally and/or Internationally.
  • To eliminate confusion and/or misunderstanding.
  • To document the business process and procedures as part of it's Quality Management System.
  • To allow for change and improvements to a Quality Management System.
  • To allow for change and improvements to a Quality Management System.

How do we achieve this?

  • A thorough understanding of our business requirements.
  • To appreciate how ones performance reflects on the business.
  • Adhere to Policies and Procedures laid down within the business structure.
  • Strive for continual improvement of the Quality Management System.


SMME’s, BEE’s, Corporate and/or Parastatal can achieve the following:

  • Develop their own Quality Management System either by Slow, Medium or Fast Track.
    - Can comply to Stakeholder demands.
  • By compiling a QMS with nominal costs and adhering to the International Standards shows a level of commitment and willingness to become a legitimate Vendor/Supplier.
  • Tenders can be sort both in Local and/or International markets.

Q2 Statistics

An example of a company not working towards ISO 9001:2008

A typical Company that is seen to be working towards ISO 9001
having ISO 9001 Certification

SMME’s, BEE’s, Corporate and/or Parastatal

  • The International Standards provide a system that encourages a company to assess it's Policies, Procedures and Wastages (via internal audits) on a regular basis. This enables a business to be one step ahead of it's opposition and the opportunity to increase their market share.
  • The QMS can be audited at any time by any organisation in order to show the levels of confidence within one's company structure to obtain further business.


To become an integral part of development within local or international markets. Without, having to pay for any licence in order to become an entrepreneur either as a Sole Agent, Agent or Sub-Agent for the distribution of Q2
Q2 = A unique opportunity !!!

In Which Industries Can Q2 Be Used?

  • Manufacturing:
    - Tool-making, Fabrication, Woodworking etc.
  • Service:
    - Government, Finance, Estate Agents etc.
  • Raw Materials:
    - Coal, Gold, Diamond, Platinum etc.
“Q2 Can be applied to most industries”

Differences Between Consultants and Q2


Consultant Costs


Q2 Costs

  • Q2 is a product that costs R7,500.00 + VAT which includes two (2) hours free consulting.
  • Other free Benefits include the following:
    - No Consultants required.
    - No Quality Assurance Manager required.
    - 80% of the work is compiled for the client.
    - 20% of the work that cannot be compiled for the client – working examples are given.
  • The above is based upon the number of Departments within a Corporate environment.
  • E.g.(20Dept‘s x R7,500.00 = R150,000.00).


  • Digicall.
  • People Magic.
  • Rand International Training.
  • Cape Town Refugee Center.
  • ISO Certificate.

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Contact Peter Bushell | Tel: +27 (0) 11-314 4268 | Cell: +27 (0) 82-378 9630 | Email


What is ISO 9001:2008
Whose Responsibility
Why Accreditation
How to Achieve
Why Q-Squared
Q2 Statistics
Which Industries
Q2 VS Consultant